Privacy Policy
Kings Langley Hypnotherapy Clicic appreciates your business and trust. We are a UK based company.
Kings Langley Hypnotherapy Clinic respects the privacy of it’s users and has developed this Privacy Policy to demonstrate our commitment to protecting your privacy.
This Privacy Policy is intended to describe for you, as an individual who is a user of our website https://klhclinic.co.uk/ (and all websites and URL’s controlled or operated by Kings Langley Hypnotherapy Clinic, which link to this policy, unless otherwise specified) or our services, or otherwise provide us with information through various means the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in our Privacy Policy.
Questions or concerns?
Reading this privacy policy will help you to understand your privacy rights and choices. If you do not agree with our polices and practices, please do not use our services. If you have any questions or concerns, please contact Lynn Mildner by email at lynn.mildner@kingslangleyhypnotherapyclinic.co.uk
1. INFORMATION
Information we collect about you
In General, we may collect personal information you provide through our website that can identify you, such as your name and email address and other information that does not identify you.
Information you provide
We may collect and store any personal information you enter on our website or provide to us in some other manner. This includes identifying information, such as your name, address, email address, and telephone number.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information, including name, email, and location when our contact form or appointment booking forms are completed.
How do we collect information?
When you complete our contact form on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect non-personal and personal information?
We collect Non-personal and Personal Information for the following purposes:
- To provide and operate our Services
- To provide our Users with ongoing customer assistance and technical support
- To communicate with you by email, postal mail, telephone and/or mobile devices to send confirmation of booking, updates on our services, links to our client area and provide you with information that may be of interest to you either from us or other third parties; (e.g. Research papers)
- To perform research and analysis about your use of, or interest in, our products, services, or content.
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services
- To comply with any applicable laws and regulations.
We do not, share and disclose our site visitors’ or client’s personal information
Website visitors information provided to us for booking an appointment or contacting us via our contact form is treated as confidential and never shared with a third party.
How do we communicate with our site visitors?
We may contact you to notify you of appointment confirmation, change or cancellation.
To send updates about accessing our client area, or MP3 files relevant to your treatment.
For these purposes we may contact you via email, telephone or text messages.
How do we use cookies and other tracking tools?
Cookies are small pieces of data stored on a site visitor’s browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
In accordance with data privacy regulations, we use cookies on our site for important reasons, such as:
- To provide a great experience for our visitors and customers.
- To monitor and analyze the performance, operation and effectiveness of our website and contact form
- To ensure our website is secure and safe to use.
What personal information do we process?
When you visit, use or navigate our services we may process personal information depending on how you interact with us and use the services, the choices you make and the pages and features you use.
How do we keep your information safe?
We have organizational and technical procedures in place to protect your personal information. We do not store sensitive information e.g. bank details or credit card numbers or information that can put you at risk.
Our website hosting service provides us with the online platform that allows us to offer our services to you. They store your data on secure servers behind a firewall.
We have organizational and technical procedures in place to protect your personal information. However no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, modify or steal information.
What are your rights?
The applicable privacy law in your geographical location may mean you have certain rights regarding your personal information. See the UK Personal information charter on .gov
2. DATA COLLECTED
DATA STORAGE LOCATION
We are a UK based company and operate web servers hosted in Hertford. Our hosting provider adheres to the UK GDPR regulations ensuring that your data is securely stored and GDPR compliant.
REGISTRATION DATA
If you register with Kings Langley Hypnotherapy Clinic, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email, hosted by 101. 101 adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: 101 Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security of our customers’ personal information;
- Customise the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
7. HOW LONG WE RETAIN YOUR DATA
When you submit a membership request or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Kings Langley Hypnotherapy Clinic permits residents of the United Kingdom to use its Service. Therefore, it is the intent of Kings Langley Hypnotherapy Clinic to comply with the UK General Data Protection Regulations. For more details please see here: EU GDPR Information Portal.
10. THIRD PARTY WEBSITES
Kings Langley Hypnotherapy Clinic may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Kings Langley Hypnotherapy Clinic bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to Kings Langley Hypnotherapy Clinic for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in criminal activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.